Shipping & Returns
Shipping - United States
Let's be honest - paying shipping stink. If I had my way, we'd be a totally-free-shipping site. But we aren't quite there yet. And so in the meantime, we do our very best to ship your products safely, but the least expensive way possible. Depending on the size and type of package we ship your products in, your order will be sent via United States Postal Service Priority Mail® or USPS First-Class Mail®. Please allow one to three business days for order processing plus an additional one to three business days for transit time. If you have any questions regarding shipping, please email us at firstname.lastname@example.org.
Shipping - International
Have your Raw Sugar Writes favorites sent anywhere in the world! We provide international shipping via our Etsy shop. There, you'll find all the same great products that you find here on our main site. If you have any questions, please don't hesitate to ask.
Orders with 5+ Mugs
We welcome large orders! If your order contains five mugs or more, please email us at email@example.com for a custom shipping quote.
Returns & Exchanges
Please make sure you read the full product descriptions before making your purchase to help avoid returns. If you have questions about a product, please email us at hello@rawsugarwrites before you place your order. If for some reason you are not happy with a product you received, we are willing to process a return for your order. In order to qualify for a return:
- The product must be unused.
- You must email firstname.lastname@example.org within one week of your receipt of the product. Your email should include your name, order number and reason for return.
- Once you are given return instructions, your return order must be postmarked within two weeks of your receipt of the product.
A refund will be issued to you, but shipping costs to return the item will not be. You are responsible for those.
Currently, we do not offer exchanges. A return must be processed and then you can reorder.
Sale and clearance items do not qualify for returns. All sale and clearance purchases are final.
We pack every product with extreme care, but should your merchandise arrive damaged, please send a picture of the damaged product to hello@rawsugarwrites immediately, along with your name and order number. You must notify Raw Sugar Writes of a damaged product within one week of your receipt of the item or a replacement will not be offered.